Oscar Baldenebro

Oscar
Baldenebro

Cloud Platform Engineer

Production Reliability · Incident Response · Azure / AKS · Kubernetes · Observability · Automation

Cloud Platform Engineer with 15+ years supporting and operating business-critical enterprise platforms. Strong background in production support, incident response, root cause analysis, service restoration, observability, and continuous operational improvement across Linux, databases, cloud, and Kubernetes environments. Hands-on experience with Azure/AKS and GCP/GKE, infrastructure automation, and enterprise monitoring and observability. Known for troubleshooting complex production issues, reducing recurring incidents, and improving reliability through automation and stronger operational practices.

Charlotte, NC baldenebro.oscar@gmail.com oscarbaldenebro.com linkedin.com/in/oscarbaldenebro

01Core Expertise

Reliability & Operations

Production Support Incident Response On-Call RCA Service Restoration SLA/SLO

Observability

Grafana Cloud Prometheus Splunk Dynatrace

Cloud & Kubernetes

Azure / AKS GCP / GKE Kubernetes Linux

Automation & IaC

Terraform Ansible Rundeck Argo Workflows Python Bash PowerShell

AI-Assisted Operations

Claude MCP integrations Reusable SRE/support skills & workflows

Data & Systems

Oracle SQL Server API-driven enterprise platforms

02Professional Experience

Cloud Platform Engineer

MIC Customs Solutions

Sep 2025 – Present
  • Operate and support production Azure infrastructure and AKS environments across multiple regions, along with Oracle database services in OCI
  • Provide production support and on-call coverage, triaging Kubernetes, application, infrastructure, networking, and database incidents; restore service, contribute to root-cause analysis, and follow through on preventative actions
  • Improve operational consistency through runbooks and automation with Rundeck and Argo Workflows, reducing repetitive manual work and support risk
  • Use Grafana Cloud and Prometheus for alerting, incident investigation, performance analysis, and proactive reliability improvements
  • Contribute to AI-assisted SRE and support workflows using Claude and MCP integrations that connect operational tooling, repositories, ticketing systems, and selected production control planes
  • Develop reusable SRE/support skills and guarded workflows for troubleshooting, alert triage, ticket automation, and operational reporting, using human approval, dry-run behavior, and audit logging for production-facing actions
Azure AKS Kubernetes Production Support Incident Response Grafana Cloud Prometheus Rundeck Argo Workflows OCI Oracle

Application Lead Engineer

TEKsystems — Client: Bank of America

Nov 2024 – Oct 2025
  • Supported reliability, performance, and operational stability of the iManage platform serving a global financial-services user base
  • Expanded Splunk and Dynatrace observability, improving proactive detection by 35% and strengthening support visibility during production incidents
  • Led major production infrastructure initiatives, including RAVN expansion from 6 to 48 servers and a 95 TB corporate PST migration with audit and compliance requirements
  • Served as a senior escalation point for high-severity incidents and partnered with Global Information Security on remediation, achieving 100% CVE compliance and reducing exposure risk
Production Reliability Incident Response Splunk Dynatrace Operational Excellence

DevOps Engineer

TEKsystems — Client: Bank of America

Aug 2022 – Aug 2024
  • Automated Azure infrastructure provisioning with Terraform, reducing manual changes, deployment risk, and operational inconsistency
  • Built Python and PowerShell automation using iManage APIs, eliminating approximately 50% of repetitive operational work and improving support efficiency
  • Served as Tier-3 escalation owner for critical production incidents, improving MTTR by 50% while sustaining 98% SLA compliance
  • Developed automated PST ingestion and document-purging workflows using Python and SQL, reclaiming approximately 800 GB/month; optimized Linux/Windows deployment workflows using Ansible to reduce downtime by 40%
Azure Python PowerShell SQL Production Support Incident Response Deployment Automation

Systems Engineer II

Charter Communications

Nov 2019 – Aug 2022
  • Supported and troubleshot production Google Kubernetes Engine (GKE) clusters delivering enterprise-scale containerized services, with focus on availability, performance, and service continuity
  • Resolved complex Tier-3 production incidents, reducing resolution time by 40%, and improved billing/data workflows using Python, Pandas, and SQL by approximately 30%
  • Designed executive dashboards integrating Python and Oracle and implemented a call-billing process that eliminated revenue leakage from previously unbilled services
GKE Kubernetes Production Support Incident Response Python Pandas Oracle

Systems Administrator

MIC Customs Solutions

May 2018 – Nov 2019
  • Supported high-availability SaaS and on-premises customer environments, administered and troubleshot Oracle databases, and provided production support for enterprise customers
  • Supported Jenkins/Ansible CI/CD workflows, and automated operational tasks using Python, Bash, and SQL
  • Reduced recurring incidents by approximately 30% for a key enterprise customer through root-cause analysis, proactive remediation, and continuous operational improvement
Production Support Oracle Jenkins Ansible Python Bash

IT Operations & Infrastructure Leader

Club Premier (Aeroméxico Loyalty Program)

Jun 2014 – Apr 2018
  • Led IT Operations and on-call rotations for customer-facing platforms, driving incident response, production support, SLA/SLO practices, change discipline, and disaster recovery planning in AWS
  • Migrated Oracle databases from Windows to Linux, improving performance and reducing licensing costs; increased ClubPremier.com and CRM uptime from 99.3% to 99.8%
IT Operations On-Call Incident Response AWS Oracle Linux Disaster Recovery SLO/SLA

Earlier Roles

  • IT Operations Specialist — Club Premier Aeroméxico
  • Junior Developer — GoNet (Client: Aeroméxico)

03Education

Bachelor of Engineering in Electronics

Instituto Tecnológico de Sonora

Information Security Diploma

Instituto Tecnológico de Estudios Superiores de Monterrey (ITESM)

04Certifications

Introduction to Site Reliability Engineering

Google

SRE Fundamentals

Google